I can’t find my package

Find a Missing Package That Shows As Delivered

If your tracking information shows that your package was delivered, but you can’t find it:

• Within 36 hours of expected delivery, Verify the shipping address
• Look for a notice of attempted delivery, Look around the delivery location for your package
• See if someone else accepted the delivery
• Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail

Reasons for Undeliverable Packages

Item is too big for a P.O. Box.

Some items are too big to ship to a P.O. Box and must be shipped to a street address.

Incorrect Address.

If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient.

Failed Delivery Attempts.

Most of our carriers make three attempts to deliver a package. Packages that contain high value of merchandise will always require a signature; otherwise, it is generally up to the driver’s discretion to determine whether a signature is required. After three attempts, the package will be returned to seller.

Damaged During Transit.

If a package is damaged on its way to you, the shipper may return it to seller without attempting delivery.

Other Transportation Problems.

Packages can be sorted to the wrong carrier or labels can be damaged such that the carrier is unable to determine the correct delivery address.

Refused by Recipient.

If a recipient is not expecting a package, they may refuse it if they believe it was sent to them in error.